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Employee Spotlight Series

As a software company helping municipalities across the world reimagine smart city drainage, we know that our people and culture are a few of the many reasons it is such a great place to work. In our employee spotlight series, team members share their experiences about what we do here at Smart City Water.

Meet Vivek. Vivek has been with us at Smart City Water since the very beginning after transferring from Civica Infrastructure Inc. His dedication in ensuring customer success translates into happy clients for SCW. Get to know more about Vivek below!

Vivek, what is your role at Smart City Water?
I’m a Customer Success Coordinator at SCW. I am responsible for ensuring success for our VO customers. As a member of the Customer Success Team, I work closely with our software customers ensuring that they are making the most of our products. I also take care of their license renewals, help with any day-to-day challenges, coordinate technical support when needed, ensure software updates are communicated and adopted, and so on.

What is SCW’s culture in one word?
Progressive. By this, I mean, SCW is growing, innovating, and trying new things.

What makes you excited to come to work every day?
I’m passionate about customer success and sales and finds fulfilment when customers are happy. Every day I engage with customers helping them with various challenges. When a customer recognises our customer centric approach and continues to do business with us, SCW wins!

If you could trade jobs with someone at SCW for a day, who would it be and why?
I’d rather be the potential customers in my pipeline and just go ahead and buy VO right away! C’mon just sign the deal, you already love the product!

What do you do for fun?
I’m a motorcycling enthusiast. I was big on cross country motorcycling back in India. I can’t wait to get my motorcycle license in Canada and get a CB650R. I also play cricket – big fan of the sport. Since all outdoor activities looks like a distant dream, I am seriously considering a PS5 and a driving console with VR.

leticia RochaLeticia recently joined us at the beginning of this year and brings along her passion for sales! Here’s a little bit more about Leticia!

Leticia, what is your role at Smart City Water?
My role is Software Sales Specialist which includes meeting and exceeding sales targets, advancing the sales process, nurturing sales leads to close, and building customer relationships.

What is SCW’s culture in one word?
We care! For people, our team and the business.

What makes you excited to come to work every day?
I like to make sales plan and execute them. I like to talk with customers, identify their challenges and work with them to bring a solution. On the day to day, I learn from what is working and what is not; I adjust and keep moving to make things better day after day. I’ve been with SCW for almost four weeks, and I’ve been enjoying learning about our software and industry.

If you could trade jobs with someone at SCW for a day, who would it be and why?
I wouldn’t switch, I love what I do.

What do you do for fun?
During these times, I’ve been having fun cooking Brazilian recipes. I’m a food lover! I love to cook, and of course, I love to eat!

Both Leticia and Vivek play vital roles in the continuous growth of Smart City Water. Thank you both Vivek and Leticia!

Want to find out more about what it’s like to work at Smart City Water? Click here.

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